Harmony board members held their February meeting this past Wednesday the 22nd. Like every month, these meetings include an update and overall review from Colleen, Harmony's General Manager. This month we also hosted Danielle, Harmony's Front End Manager, who is responsible for supporting staff recruitment, employment and development.

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There is so much to celebrate about our store! Harmony continues to be financially strong and is finally experiencing greater stability post-COVID shutdowns and disruptions. A great sigh of relief, for sure! As a board we discussed the strategies that support the store's strong staff development and retention, which happens in large part through Danielle's excellent knowledge and skills. We are also fortunate that, thanks to the Customer survey program, we now have the opportunity to hear directly from customers across a broad spectrum that includes owners, non-owners, regular and first-time shoppers. This feedback informs all staff- and management-level meetings and supports any appropriate responses and changes. Also in review was the store's Environmental Policy, which ensures that Harmony stays in compliance through responsible activities and practices that protect the environment while doing business. All is well in and in compliance in Harmony, yay!

The board continues to share in the staff training on Diversity, Equity and Inclusion to ensure cohesion between store and board knowledge and a shared spirit of "everyone welcome". One final key focus of our meeting was discussion and pre-planning for this year's Annual meeting, which we are happy to report will be held in person and resume its tradition of great food sharing in community. Stay tuned as we share more on this annual April gathering. And don't forget, ballots for new and returning board members will be heading your way soon so you can cast your votes by the start of our Annual meeting in April!